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Frequently Asked Questions


What's your company name?

Xcede Transport Solutions is our company name and our company colours are predominantly red and white. The shuttle driver will be wearing a bright red shirt whereas the Limousine drivers will be dressed in Black and white.

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Is there room for a Surfboard?

Yes we can take larger items. If you can carry it off the plane we can take it, however prior notice for bulky items is required. The information required should be entered in the 'notes' box.

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Are there extra charges not listed in the travel manifest?

Definitely not, We are a door to door service and do not charge for bulky luggage or items.

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Do you supply baby seats?

We can supply baby seats for most private transfers. Babyseats can be provided on some shuttle services depending on vehicle type. For the Ballina Airport  Shuttle, children are not required to be in a child seat and infants (< 2yr old) may travel for free on your lap.  For the Coolangatta/Gold Coast Airport Shuttle,  children are not required to travel in a child seat however, we can supply baby seats in buses where anchor points are fitted (max 3 per vehicle) and infants can travel for free.  Baby seat requirement's should be noted in the 'notes' box when booking. Please note that with current NSW regulations child restraints are not required in certain types of buses, infants (<2 yr old) may travel on your lap for free, children may travel in a seat for half price.

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Are there discounts for Group travel?

Absolutely, we are discount leaders. Check our Group Travel Icon on the Home page to view discount rates.

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Are we equipped for Wheelchair Access?

Our company does provide wheel chair access, however not all vehicles are wheelchair equipped and we do require notice. Please ring (02) 6620 9200 to discuss your requirements.

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